Anusha help

Welcome to our help area. Here are our most frequently asked questions. We hope that you'll find what you need to know, but if you have any other queries, please email Elizabeth at elizabeth@anusha.co.uk

Can I telephone to place an order?

Anusha is an internet-only boutique, but if you’d prefer to place your order over the phone, please feel free to call the office Monday to Friday from 9.30am to 5.30pm.

Do you accept orders from outside the UK?

Yes, we do accept overseas orders. See our delivery page for pricing and delivery times.

Can I pay by cheque?

Yes, Anusha is able to accept payments by cheque. Please send your order (including sizes and colours required) plus £4.50 postage to: Orders, Anusha, Studio 137, 3 Edgar Buildings, Bath BA1 2JF. Please remember to include your delivery details and phone number so we can contact you if necessary. Orders will only be despatched once the cheque has cleared.

What credit cards do you accept?

We accept Visa, MasterCard, Solo, Switch, Visa Debit and Visa Electron.

Is it safe to order online?

We use an industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event that someone else intercepts it. SSL encrypts your credit card number, name, address, phone number and identification number as it travels through the internet. This means that it cannot be read by anyone other than the secure server. Once each payment has been validated and authorisation approved, your card details are deleted. Your card details are not held on the internet.

I'm having trouble with my basket - what should I do?

This can usually be resolved by deleting the cookies on your computer and trying again. To do this, click on the 'Tools' tab at the top of your internet browser and then select 'Internet Options'. When a screen pop pops up, select 'Delete Cookies' and then click 'OK'. This should solve the problem with your basket.

I'm told that my card has expired, even though the expiry date is in the future - what should I do?

This problem happens when the date set on your own PC is wrong. Please check the date is correct (to do this, double-click on the time at the bottom right of your screen) and then try placing your order again.

How do I know you’ve received my order?

After you’ve placed your order, you’ll receive a confirmation email. As soon as your card/address have been approved you’ll receive an email confirming that your parcel has been despatched. If you'd like to track your parcel, simply head along to www.royalmail.com, where you can enter the 13-digit tracking number in the Track and Trace box on the front page. Click 'Track it', and the status of your item will be shown. If any of the items you ordered aren’t in stock, we’ll email you as soon as possible. If this happens, the full amount of the invoice will be returned to your credit card.

I saw an item in a magazine - why can't I find it on your site?

This means that the product is temporarily out of stock or has sold out. We often take repeat deliveries of popular products and occasionally customers return items to us that don't fit. If you email us at contact@anusha.co.uk we can let you know if your desired item becomes available again.

Why is an item still shown on the website if it's sold out?

We apologise if an item you'd like to order is sold out. Our stock availability is automatically refreshed on the website, but occasionally a number of customers place an order for the same item at the same time. If there are any problems with an order you place, we will contact you by email.

How much does delivery cost in the UK?

There is a flat-rate UK delivery charge of £4.50 for any number of items.

When will I get my order?

When in stock, orders are usually dispatched within 24 hours and are sent by first class Royal Mail Signed For. Out-of-stock items will be despatched as soon as they’re available - we’ll notify you to let you know how long your order will take to arrive.

How can I track my order?

If you want to check the current status of your shipment, please email us at contact@anusha.co.uk, putting TRACK MY ORDER in the subject heading, and we'll track your shipment for you.

What if I'm not in when my order is delivered?

We use Royal Mail's Signed For and Special Delivery services, which require a signature. If they’re unable to find someone to sign for the delivery, they’ll leave a card so that you can arrange to collect the parcel from your local Royal Mail delivery office/arrange another delivery.

What happens if I don't like the items or they don't fit?

Our 14-day guarantee means that if you're not totally happy with your Anusha items, you can return them to us within 14 days of the date you received them. We strongly recommend that you use Registered Post because Anusha can’t accept liability for any lost or damaged items. When returning items to us for any reason you’ll have to meet the postal costs. Please note that returns or exchanges received outside the stated timescale of 14 days will not be accepted, unless previously authorised by Anusha.
Anusha's returns policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations.
Anusha's returns' address is Anusha, Studio 137, 3 Edgar Buildings, George Street, Bath BA1 2FJ.

How long will it take for my refund to be processed?

Each item will undergo a quality control check and once verified your refund will be made within 28 days. All undamaged, correctly returned items will be credited to the original customer’s credit or debit card.

Do you supply wholesale?

No - we're a retailer and sell directly to our customers.

I'm a designer - can I send you some information?

Yes indeed! We're always happy to hear from designers. If you're interested in selling your products on Anusha, please contact elizabeth at elizabeth@anusha.co.uk (no huge image files please!).

Terms and conditions

Orders

By placing an order with us you will be deemed to have read, understood and agreed to our terms and conditions.

Order acceptance and the completion of the contract between you and Anusha will take place on the dispatch of the products ordered you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in How cancel an order.

If an order is not accepted, it may be for one of the following reasons:

The product you have ordered is unavailable from stock.
We are unable to obtain authorisation for your payment.
A pricing or product description error has been identified.
You have not met the eligibility to order criteria set out in the main terms and conditions.

After your order has passed through our security checks we will send you a confirmation email detailing the exact order that we have received. If there are any problems with your order, we contact you by email.

How to cancel an order

If you wish to cancel an order, please contact us at contact@anusha.co.uk, including the following:

Customer name

Order number

Date of order

If your order has already been dispatched to you, you may return the item(s) within 14 days of delivery (please follow the procedure set out in the Returns policy).

Returns policy

Our 14-day guarantee means that if, for any reason, you're not totally happy with your Anusha items, you can return them to us within 14 days of the date you received them. We will be happy to make an exchange or refund - provided the items are returned in perfect condition and still in their original packaging.

If you are returning an item because it is faulty, we will refund the postage you paid both when buying and returning the item. If you are returning an item because it is unsuitable, we will not refund the postage you paid when buying and returning the item.

This provision does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations. Further details of these rights are available from your local Trading Standards Department or Citizens Advice Bureau.

Returns procedure

When you want to return an item, please follow these steps:

Fill out the returns form that was sent out with your order. Give the reason for the return, clearly mark whether you would like a refund or exchange, and reconfirm the delivery address for exchange items.
Place the returns form with your item/s and wrap them securely to avoid damage in transit back to Anusha.
Send your package back to Customer Services, Anusha, Studio 137, 3 Edgar Buildings, George Street, Bath, BA1 2FJ. We strongly recommend that you use registered post because Anusha cannot accept liability for any lost or damaged items.

Cancellation of orders You have a right to the cancel your order under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email contact@anusha.co.uk that you wish to cancel your order before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us along with the returns form as above. Nothing under these terms and conditions affects your statutory rights. Refunds

Once an item has been received back at our warehouse, refunds will be processed within 28 days. A refund will be processed until the unwanted goods have been received.

Gift returns

If you have received an unwanted from Anusha, you can exchange it for another item of the same value or more, provided you pay the cost difference and the additional postage.

Description of products

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on this website are correct when the information is entered onto the system. We aim to keep the website as up to date as possible, but the information, including product descriptions may not always reflect the position at the exact moment you place an order.

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

All products displayed on this website are available only while stocks last, at which point the words Sold out will appear in the product drop-down menu. If an item you're interested in buying is out of stock, please send an email to contact@anusha.co.uk. We will check if the item can be re-ordered and, if so, how long it will take.

Site security

We take the privacy and security of your payment and personal details very seriously. Anusha uses high-level Secure Sockets Layer (SSL) encryption technology, which is the most advanced security software available for online transactions. Every time you enter an area of the site that requires sensitive information such as your credit card details, a padlock will appear, indicating that the site is secure. SSL encrypts your credit card number, name, address, phone number, identification number and password as it travels through the internet. This means that it cannot be read by anyone other than the secure server. Once each payment has been validated and authorisation approved, the card details are deleted - your card details are not held on the internet.

Cookies

We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept cookies you will not be able to use the Anusha website.

Prize draw terms and conditions

Promotions are open to UK residents aged 18 and over.
No purchase is necessary.
Only one entry will be accepted per person.
The deadline for receiving entries for the competition is as specified on the prize draw page. Results will be announced on the site on the day after the competition closes.
Anusha does not accept any responsibility for late or lost entries due to the internet.
Each winner will be the first valid entry drawn at random and will be notified immediately after the draw using the email address provided on the winner's entry.
Anusha reserves the right to substitute the prize for another prize of equal value.
There is no alternative cash prize.
All online competition entries must be made through the Anusha website. Any automatically generated entries (including those made by competition entry services) will be discounted.
Anusha's decision is final and no correspondence will be entered into.
If the winner fails to use the full amount of the voucher within six months of the date of the announcement or is disqualified from the draw, the prize will be withdrawn and the winning entry will be void.
When you enter the prize draw, you can opt-in to receive offers and promotions from Anusha via email. You can opt out at any time by following the Unsubscribe link on the bottom of every email or by emailing us at unsubscribe@anusha.co.uk and asking to be removed from our mailing list. If you do not want to receive correspondence from Anusha, do not tick the opt-in boxes when entering prize draws.
All entries become and remain the property of the Anusha. By submitting an entry, entrants acknowledge and accept these terms and conditions.
By taking part in a prize draw, you agree to be bound by the competition rules and by the decisions of the Anusha, which are final in all matters relating to the prize draw. Anusha reserves the right to disqualify any entrant and/or winner in its absolute discretion for any reason and without notice in accordance with the prize draw rules.
Prize draw rules may be updated from time to time. If they are changed, the updated version will take effect from the date that they are uploaded onto this website.