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Anusha help
Welcome to our help area. Here are our most frequently asked questions. We hope that you'll find what you need to know, but if you have any other queries, please email Elizabeth at elizabeth@anusha.co.uk
Can I telephone to place an order?
Anusha is an internet-only boutique, but if you’d prefer to place your order over the phone, please feel free to call the office Monday to Friday from 9.30am to 5.30pm.
Do you accept orders from outside the UK?
Yes, we do accept overseas orders. See our delivery page for pricing and delivery times.
Can I pay by cheque?
Yes, Anusha is able to accept payments by cheque. Please send your order (including sizes and colours required) plus £4.50 postage to: Orders, Anusha, Studio 137, 3 Edgar Buildings, Bath BA1 2JF. Please remember to include your delivery details and phone number so we can contact you if necessary. Orders will only be despatched once the cheque has cleared.
What credit cards do you accept?
We accept Visa, MasterCard, Solo, Switch, Visa Debit and Visa Electron.
Is it safe to order online?
We use an industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event that someone else intercepts it. SSL encrypts your credit card number, name, address, phone number and identification number as it travels through the internet. This means that it cannot be read by anyone other than the secure server. Once each payment has been validated and authorisation approved, your card details are deleted. Your card details are not held on the internet.
I'm having trouble with my basket - what should I do?
This can usually be resolved by deleting the cookies on your computer and trying again. To do this, click on the 'Tools' tab at the top of your internet browser and then select 'Internet Options'. When a screen pop pops up, select 'Delete Cookies' and then click 'OK'. This should solve the problem with your basket.
I'm told that my card has expired, even though the expiry date is in the future - what should I do?
This problem happens when the date set on your own PC is wrong. Please check the date is correct (to do this, double-click on the time at the bottom right of your screen) and then try placing your order again.
How do I know you’ve received my order?
After you’ve placed your order, you’ll receive a confirmation email. As soon as your card/address have been approved you’ll receive an email confirming that your parcel has been despatched. If you'd like to track your parcel, simply head along to www.royalmail.com, where you can enter the 13-digit tracking number in the Track and Trace box on the front page. Click 'Track it', and the status of your item will be shown. If any of the items you ordered aren’t in stock, we’ll email you as soon as possible. If this happens, the full amount of the invoice will be returned to your credit card.
I saw an item in a magazine - why can't I find it on your site?
This means that the product is temporarily out of stock or has sold out. We often take repeat deliveries of popular products and occasionally customers return items to us that don't fit. If you email us at contact@anusha.co.uk we can let you know if your desired item becomes available again.
Why is an item still shown on the website if it's sold out?
We apologise if an item you'd like to order is sold out. Our stock availability is automatically refreshed on the website, but occasionally a number of customers place an order for the same item at the same time. If there are any problems with an order you place, we will contact you by email.
How much does delivery cost in the UK?
There is a flat-rate UK delivery charge of £4.50 for any number of items.
When will I get my order?
When in stock, orders are usually dispatched within 24 hours and are sent by first class Royal Mail Signed For. Out-of-stock items will be despatched as soon as they’re available - we’ll notify you to let you know how long your order will take to arrive.
What if I'm not in when my order is delivered?
We use Royal Mail's Signed For and Special Delivery services, which require a signature. If they’re unable to find someone to sign for the delivery, they’ll leave a card so that you can arrange to collect the parcel from your local Royal Mail delivery office/arrange another delivery.
What happens if I don't like the items or they don't fit?
Our 14-day guarantee means that if you're not totally happy with your Anusha items, you can return them to us within 14 days of the date you received them. We strongly recommend that you use Registered Post because Anusha can’t accept liability for any lost or damaged items. When returning items to us for any reason you’ll have to meet the postal costs. Anusha's returns address is Anusha, Studio 137, 3 Edgar Buildings, George Street, Bath BA1 2FJ.
How long will it take for my refund to be processed?
Once an item has been received back at our warehouse, refunds are processed within 28 days. A refund will not be processed until the unwanted goods have been received.
Do you supply wholesale?
No - we're a retailer and sell directly to our customers.
